Privacy Policy for GuestPostCRM.com

1. Information We Collect

When you use GuestPostCRM.com, we may collect the following types of information:

• Gmail Data: Emails from your Gmail account, including message content, metadata (sender, recipient, subject, timestamps), and attachments. Gmail data is accessed only after you grant explicit consent via Google OAuth.
• To process and manage emails efficiently, we use Google Pub/Sub topics and subscriptions to receive notifications of new or updated emails.
• Account Information: Your name, email address, and other profile information necessary to create and manage your CRM account.
• Usage Data: Logs and analytics related to your use of GuestPostCRM.com, such as login times, email actions, and app activity.

2. How We Use Your Information

We use your data solely to provide and improve our services:

• Email Management:
  • Read emails from your Gmail account to track incoming messages.
  • Reply to emails on your behalf using Gmail, based on your instructions.
  • Gmail event notifications are handled via Google Pub/Sub, ensuring timely processing and accurate email tracking.
• CRM Storage: All emails and related data are stored on your dedicated CRM server provided by GuestPostCRM.com. Only you and your authorized team members can access this data. Data cannot be moved to a different server, as all accounts are hosted on GuestPostCRM.com servers for service continuity and billing purposes.
• GuestPostCRM.com Staff Access: Our staff will only access your data with your explicit permission (for example, for troubleshooting or support).
• Service Improvements: Analyze usage trends to improve the GuestPostCRM.com platform.

3. Data Security

We use encryption, secure authentication, and industry-standard security practices to protect your data. Each customer’s data is isolated on their dedicated server.

Google Pub/Sub is used securely to process Gmail events; all messages are delivered to your CRM server and not stored outside your CRM.

4. User Rights

You have the following rights regarding your data:

• Access and Portability: You can view or export your Gmail and CRM data.
• Correction: You can update or correct any account information.
• Deletion: You can request deletion of your account and all associated data.
• Consent Revocation: You may revoke Gmail access at any time via Google account settings.

5. Third-Party Access

We do not sell, rent, or trade your data.

• Your Gmail data is accessed only via Google APIs, and only after you authorize the connection.
• GuestPostCRM.com staff can access your data only with your explicit permission.
• Gmail event notifications via Google Pub/Sub are securely delivered to your CRM server only.

6. Cookies and Tracking

We may use cookies and analytics tools to enhance your experience and improve our services.

No cookies are used to access Gmail content.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Effective Date” updated. Continued use of GuestPostCRM.com constitutes acceptance of the updated policy.