A Deal in GuestPostCRM represents a strong intention to do business — a ready buyer, an agreed price, and a clear understanding between you and the customer.

But deals cannot stay open forever.

That’s why GuestPostCRM uses a strict 90-day Deal Validity System supported by automated reminders, expiry logic, and customer state changes.

Let’s break down exactly how it works.


1. Deal Validity: Active for 90 Days


Every deal in GPC has a fixed 90-day active period, regardless of whether:

  • Orders were created

  • Negotiation slowed down

  • Customer went silent

  • The offer changed

  • Pricing changed

For the entire 90 days:

✔ Deal is active

✔ Order reminders work


✔ AI responds using deal context


✔ Customer is treated as an active buyer

But once the 90 days pass… the deal expires.

Before that happens, GPC sends renewal reminders.


2. Deal Renewal Reminder System


GuestPostCRM sends three automated reminders before the deal expires.

These reminders are designed to:

  • bring silent customers back

  • prevent lost leads

  • encourage them to order

  • give you a chance to renew the deal

  • create urgency

Here’s the exact reminder timeline:

These automated reminders work similarly to how Auto Payment Reminders keep customers financially engaged — both systems use strategic timing to maintain active business relationships and protect your revenue.


Day 83 → First Renewal Reminder (7 days before expiry)


Tone:

“Your deal is about to expire. Please renew to continue working under current terms.”

This gives the buyer a gentle nudge.


Day 87 → Second Renewal Reminder


This reminder is stronger and more urgent.

Tone:

“Your deal will expire in 3 days. Renew now to avoid losing the agreement.”

It wakes up silent buyers.


Day 90 → Final Expiry Notice & Deal Expiry


On the 90th day:

  • Final reminder is sent

  • Deal is marked Expired

  • Automation stops

  • AI stops using deal context

  • System resets customer workflow

This is important to keep your pipeline clean.


3. What Happens When a Deal Expires?


This is the part most users do not understand —
GPC treats expired deals in a very specific and professional way.

Once a deal expires:

✓ The customer becomes “new” again.

🇺🇸

By clicking Submit, you agree to our terms and conditions and our privacy policy.

Meaning:

✔ Their next incoming email goes through:

  1. Acceptance check

  2. Relevance detection

  3. First AI Reply (if enabled)

  4. New Offer → New Deal creation cycle

This automatic reset is managed through GuestPostCRM's Two-Level Tracking System, which updates both the customer's stage (from active buyer to new lead) and their status (from deal-active to prospect) seamlessly.

The expired deal is NOT used again.
A fresh negotiation begins.

This ensures:

  • No outdated prices

  • No old terms reused

  • No expired offer commitments

  • No confusion for AI

  • No wrong deal context

Your CRM behaves as if the customer is contacting you for the first time again — keeping everything clean and accurate.


4. What Is the Effect on the Customer?


When the deal expires:

1. Customer loses all “active buyer” status

  • No pending orders.

  • No special pricing.

  • No active negotiation.

2. Customer enters the “normal email flow” again


Incoming messages go through:

  • Automatic Acceptance

  • Motive detection

  • AI summary

  • First reply automation

  • Relevance classification

Everything resets.


3. Customer must create a new deal if they want to continue


They must:

  • Accept a new offer

  • Agree to updated pricing (if any)

  • Restart the deal cycle

Your pipeline stays consistent and fresh.


5. Why Deal Expiry + Renewal Is Necessary


Because without expiry:

  • Deals would stay open forever

  • Prices would become outdated

  • Customers would use old rates incorrectly

  • AI would respond with wrong context

  • Pipeline would fill with dead leads

  • Negotiations would become confusing

Expiry resets everything in a clean, professional way.


6. Renewal Keeps Valuable Leads Alive


✔ Customers don’t forget

✔ You don’t lose money


✔ Negotiations stay warm


✔ Deals don’t die silently


✔ High-intent clients stay active

Only after 3 reminders and 90 full days does a deal truly expire.


Final Summary


Deal Lifecycle in GuestPostCRM:

Day Event 
0–82 Deal active → AI + reminders + orders working 
83 First renewal reminder 
87 Second renewal reminder 
90 Final expiry notice → Deal expires 

What happens after expiry?


  • The customer becomes “new” again

  • Their next email follows the full acceptance flow

  • A fresh offer → new deal cycle begins

  • No old deal terms are used

  • AI resets context

  • Automation works cleanly

GuestPostCRM ensures every deal stays healthy, up-to-date, and meaningful — and that every expired deal resets the business relationship cleanly.