Communications in the guest-posting business is not limited to emails—especially with WhatsApp Communications in GuestPostCRM enabling faster responses. Sometimes you need to:



  • Call a buyer to confirm an order
  • Send a WhatsApp message for urgent approval
  • Share payment updates
  • Follow up for content submissions
  • Resolve disputes faster
  • Close a deal in real time

GuestPostCRM makes all of this possible with a built-in communication solution powered by the Twilio WhatsApp API, ensuring seamless outreach and engagement.


  • That means:
  • You don’t need any external tools.
  • You don’t need separate apps.
  • You don’t need to save numbers manually.

Everything happens inside GPC.


1. The Technology Behind It: Twilio + GPC Dialer


GuestPostCRM integrates Twilio’s communication API to enable:


  • Calling
  • SMS texting
  • WhatsApp messaging
  • Two-way conversations
  • Call recording
  • Instant delivery
  • High reliability

  1. Twilio provides the global network.
  2. GPC provides the sleek interface and automation layer.

This combination gives you a full communication workstation inside your CRM.


2. How to Make a Call Using GPC


Inside every contact profile in GuestPostCRM, you will see:


Call Button


This launches your built-in dialer.

To make a call:


  1. Open the contact in GPC
  2. Click CALL
  3. GPC connects to Twilio
  4. You speak directly from the web interface
  5. The call is logged automatically in Timeline

You get:


  • Call duration
  • Call status
  • Call notes
  • Recording (if enabled)

Everything is stored automatically — no need for extra tools.


3. How to Send an SMS to a Customer


Next to the call option, you can also send an SMS via Twilio.


Steps:


  1. Open the contact
  2. Click Send SMS
  3. Type your message
  4. Hit send
  5. GPC delivers it instantly using Twilio

This is useful for:


  • Payment reminders
  • Quick confirmations
  • OTP/verification
  • Deal follow-ups
  • Time-sensitive updates

SMS logs also appear in Timeline, giving you a full history of communication.

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4. How to Send WhatsApp Messages


This is one of the most powerful communication features.


You can message customers on WhatsApp directly from GPC.


Steps:


  1. Open contact
  2. Click WhatsApp Message
  3. Write your text
  4. Attach files if needed
  5. Send

WhatsApp messages are especially effective for:


  • Sending article files
  • Confirming DR/DA
  • Negotiation
  • Payment screenshots
  • Quick questions
  • Delivering live link proofs

Just like calls and SMS, all WhatsApp messages are stored in the Timeline.


5. No More Switching Between Apps


Without GPC, agencies use:


  • Gmail
  • WhatsApp
  • Phone
  • SMS
  • Google Sheets
  • Skype
  • Slack

Your communication is scattered everywhere.


But with GuestPostCRM:


Email + Calls + SMS + WhatsApp + Timeline = Everything in One Place


This centralization means:


  • No missed messages
  • No lost approvals
  • No confusion
  • No unrecorded negotiations
  • No staff miscommunication

Every action is recorded.


6. How GPC Makes Communication Smarter


It’s not just about sending calls/messages.

GPC uses AI + Timeline + Deals to make communication intelligent:


  • If the customer has unpaid orders → system warns you
  • If they are a defaulter → call/SMS can be restricted
  • If negotiation is active → one-click message templates
  • If a deal is active → AI prepares the suggested message
  • If they're from a risky IP → system alerts you
  • If you call → Timeline tracks it for future reference

No other CRM in the guest post industry does this.


7. Why This Feature Matters


1. Close deals faster


Real-time voice or WhatsApp improves conversions.


2. Fix issues quickly


Content problems or link issues get resolved in minutes.


3. Reduce payment delays


A simple call beats 4 email reminders.


4. Improve trust


Buyers respect agencies that communicate professionally.


5. Centralized record keeping


No scattered communication across apps.

Final Summary


GuestPostCRM lets you call, message, and WhatsApp your customers directly from the CRM using Twilio’s API — integrated into an elegant in-house dialer.


You can:


  • Call customers instantly
  • Send SMS reminders
  • Message on WhatsApp
  • Log every interaction in Timeline
  • Use AI assistance for replies
  • Manage deals and communication in one place

This transforms GPC from just a CRM to a complete communication hub for guest posting agencies.