Privacy Policy for GuestPostCRM.com

1. Information We Collect

When you use GuestPostCRM.com, we may collect the following types of information:

• Gmail Data: Emails from your Gmail account, including message content, metadata (sender, recipient, subject, timestamps), and attachments. Gmail data is accessed only after you grant explicit consent via Google OAuth.
• To process and manage emails efficiently, we use Google Pub/Sub topics and subscriptions to receive notifications of new or updated emails.
• Account Information: Your name, email address, and other profile information necessary to create and manage your CRM account.
• Usage Data: Logs and analytics related to your use of GuestPostCRM.com, such as login times, email actions, and app activity.

2. How We Use Your Information

We use your data solely to provide and improve our services:

• Email Management:
  • Read emails from your Gmail account to track incoming messages.
  • Generate AI-powered reply drafts, summaries, and outreach recommendations based on your Gmail conversations. Users remain in control of reviewing and sending emails. Additional permissions may be required in the future for optional email sending and automation features.
  • Gmail event notifications are handled via Google Pub/Sub, ensuring timely processing and accurate email tracking.
• Google API Services Disclosure: GuestPostCRM's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Information obtained from Google APIs is used solely to provide user-requested CRM functionality, including email synchronization, conversation tracking, reply detection, AI-generated summaries, reply suggestions, and outreach workflow management. GuestPostCRM does not sell Google user data, does not use Google user data for advertising purposes, and does not permit humans to read user email content except when required for security, support, legal compliance, or with the user's explicit consent.
• CRM Storage: All emails and related data are stored on your dedicated CRM server provided by GuestPostCRM.com. Only you and your authorized team members can access this data. Data cannot be moved to a different server, as all accounts are hosted on GuestPostCRM.com servers for service continuity and billing purposes.
• AI-Powered Features: GuestPostCRM may process email content using artificial intelligence technologies to provide features such as conversation summaries, reply suggestions, outreach recommendations, email categorization, workflow automation, and CRM insights. Email content is processed solely for providing services requested by the user. Data processed through AI features is not sold, shared for advertising purposes, or used to train public artificial intelligence models.
• GuestPostCRM.com Staff Access: Our staff will only access your data with your explicit permission (for example, for troubleshooting or support).
• Service Improvements: Analyze usage trends to improve the GuestPostCRM.com platform.

3. Deletion

You may request deletion of your account and all associated data at any time. Account deletion permanently removes:

• CRM data, contacts, publishers, campaigns, orders, and settings.
• Gmail-synchronized conversations and associated CRM records stored within GuestPostCRM.
• AI-generated summaries, reply suggestions, and workflow history.
• Gmail watch subscriptions, synchronization jobs, and notification processing.
• Account preferences and workspace configuration.

Upon account deletion, Gmail synchronization stops immediately and GuestPostCRM no longer receives updates from your Gmail account. Deleted account data cannot be recovered. We recommend exporting any important information before requesting account deletion. Important: Deleting your GuestPostCRM account does not delete, modify, move, archive, or affect any emails, folders, labels, or data stored in your Gmail account. Your Gmail account and email history remain under your control and continue to be available through Google Gmail services. You may also revoke Google access at any time through your Google Account security settings. Please note that this action will permanently remove your account information, CRM data, backups, settings, and any related content linked to your account. Please make sure you have exported or saved any important information before continuing. By proceeding, you confirm that you understand and want to permanently delete your account and all associated data.

4. Data Security

We use encryption, secure authentication, and industry-standard security practices to protect your data. Each customer’s data is isolated on their dedicated server.

Google Pub/Sub is used securely to process Gmail events; all messages are delivered to your CRM server and not stored outside your CRM.

5. User Rights

You have the following rights regarding your data:

• Access and Portability: You can view or export your Gmail and CRM data.
• Correction: You can update or correct any account information.
• Consent Revocation: You may revoke Gmail access at any time via Google account settings.

6. Third-Party Access

We do not sell, rent, or trade your data.

• Your Gmail data is accessed only via Google APIs, and only after you authorize the connection.
• GuestPostCRM.com staff can access your data only with your explicit permission.
• Gmail event notifications via Google Pub/Sub are securely delivered to your CRM server only.

7. Cookies and Tracking

We may use cookies and analytics tools to enhance your experience and improve our services.

No cookies are used to access Gmail content.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Effective Date” updated. Continued use of GuestPostCRM.com constitutes acceptance of the updated policy.

9. Future Features and Additional Permissions

GuestPostCRM currently requests Gmail read access to analyze outreach conversations, detect replies, generate summaries, and create reply suggestions. Certain optional features that may be introduced in future versions, such as email sending, automated reminders, outreach automation, or email scheduling, may require additional Google permissions. If additional permissions become necessary, GuestPostCRM will clearly explain the purpose of such permissions and obtain separate user consent before requesting access.